You must be 18 years of age or over to use this Site.
You are free to browse many areas of the Site without registering. However, if you want to place
an order, access purchased content or access certain other parts of the Site, then you will need
You must ensure that all the information you provide when you register or place an order is
true, accurate, current and complete in all respects.
The log-in details for each registration are for use by a single user only. Please do not share
your log-in details, or allow those of any Authorised Users to be shared, with any other person
as you will be held responsible for all activities that occur under these passwords and/or
accounts with or without your knowledge.
If you become aware of any misuse or unauthorised use of your log-in details, including those of
any Authorised Users, then you must inform Host Monitor immediately by sending an e-mail to
SERVICES AVAILABLE ON THE SITE
Host Monitor provides access to use our service for a fee. You can purchase this access at
the prices stated on the Site. Any rights not expressly granted in these Terms are reserved.
Host Monitor offers access to the data via the Online Services.
Host Monitor allows limited use and re-use of the content made available through our Online
Services, subject to certain permissions and restrictions as set out in these Terms. These
permissions and restrictions are designed to create a balance between, on the one hand, the
flexibility given to Authorised Users in their use and re-use of Host Monitor material and,
on the other hand, the restrictions necessary to protect Host Monitor commercial interests by
preventing the creation of substitute products. For details of who can use this content and
these services, and how they can be used.
Host Monitor provides email training and assistance for all Authorised Users from its
international offices during Host Monitor normal business hours.
Permission to use content accessed using Online Service.
When you pay for Online Service(s), what you are buying is the right for one “Authorized
User” to access and use that service in connection with your business.
“Authorized Users” are the named employees whose usual place of work is at
the business address you specify at the time you place your order. After your order has
been processed, Host Monitor will contact you to obtain the name of the Authorised
User and provide individual login details accordingly.
ELIGIBILITY TO PLACE AN ORDER
To be eligible to place an order for content on the Site, you must:
be placing an order on behalf of your business and have the necessary authority to do
register by providing the name, address, phone number and contact details of your
business in addition to your real name, e-mail address and other required information;
possess a valid credit or debit card issued by a card issuer acceptable to
Host Monitor (i.e. Visa or Mastercard ).
Making a contract
Your order is an offer by you to buy from us. The following steps have to take place
before a contract is made online between you and Host Monitor
You place your order for content and/or any Online Services on the Site
You will see an on-screen acknowledgement that your order is complete.
Host Monitor will also send you an e-mail acknowledging the content that you
have ordered and the total cost of your order.
In respect of any Online Services, Host Monitor accepts your order and
therefore the contract is made between you and Host Monitor, when Host Monitor
makes the Online Service account(s) available for use by any Authorised
PRICES AND PAYMENT
The prices for content and services quoted on the Site do not include VAT, any equivalent sales
tax or delivery.
You will find the total cost of your order, with price, VAT (where applicable) and delivery
itemised, in your Invoice.
Host Monitor currently accepts payment by the following credit cards: Visa and Mastercard.
You confirm that the credit card you use to make payment to Host Monitor is
yours. You may opt to pay for any Online Services by invoice. If you choose to do so, you will
be asked to provide an invoicing address and other contact details which Host Monitor will
use to invoice you. Host Monitor will usually send any invoices to you by e-mail to the
e-mail address you provided for invoicing purposes during the registration process.
Subject to credit card authorisation, Host Monitor takes payment from your credit card once
you have entered your payment details.
If you have requested to pay for Online Service(s) by invoice and we have not received your
payment details/payment, Host Monitor will contact you to bring this to your attention and to
ask you whether you wish to proceed with your order.
ACCESSING PURCHASED online SERVICES
Host Monitor office will be responsible for providing Authorised Users with
online access to any Online Services that you order. Once your payment details have been
confirmed (subject to any delays beyond Host Monitor control), Host Monitor will
contact you within two of its usual business days to obtain the names of the Authorised
Users that are to access the Online Service(s) and provide you with the relevant access
If you wish to extend the period during which Authorised Users have access to a
Online Service, please contact Host Monitor via firstname.lastname@example.org.
CANCELLATION AND TERMINATION
Cancelling your order
Host Monitor may decline your order for any reason, in which case Host Monitor
will send you an e-mail telling you so. If the reason for declining your order is
because Host Monitor cannot obtain authorisation of your payment details for any
reason, then Host Monitor may invite you to pay by another method.
If you opt to pay for any Subscription Services by invoice, Host Monitor reserves the
right to cancel any order(s) for the same if for any reason your payment is not
processed within 30 days of the date of your order.
Host Monitor reserves the right to terminate any contract with you if your payment is
not processed for any reason, but you have nevertheless received the content or access
to services you have ordered. In such an event, Host Monitor may on notice to you
withdraw your right to use such content or services (as described above) and require you
to delete or return such content, including content obtained through any services
provided, as appropriate.
Terminating a contract for Online Service(s)
Host Monitor or you may terminate a contract for Online Service immediately by giving
written notice to the other in any of the following events:
If the other party commits any breach of any of these Terms and fails to remedy
that breach (if capable of remedy) within 30 days after notice from the other
party giving full particulars of breach and requiring it to be remedied; or
If the other party enters into liquidation, whether compulsory or voluntary
(except for the purposes of bona fide reconstruction or amalgamation with the
prior approval of the other party), or compounds with or makes any arrangements
with its creditors or makes a general assignment for the benefit of its
creditors, or if it has a receiver, manager, administrative receiver or
administrator appointed over the whole or substantially the whole of its
undertaking or assets, or if it ceases or threatens to cease to carry on its
business, or makes any material change in its business, or if it suffers any
analogous process under any foreign law.
Upon termination of a contract for Online Services, access to those services by you or
any Authorised Users shall be terminated.
Termination shall not affect any right to damages or other remedy which the terminating
party may have in respect of the event giving rise to the terminations.
All Host Monitor Subscriptions are non-refundable. Customers are not entitled any
refunds or prorations for cancellation, partial-month usage, or non-usage of the
All subscriptions automatically renew at the end of each term. Customer must cancel the
Service before the annual renewal date in order to avoid automatic billing of
subscription fees for the renewal term. Cancellations must be in writing, sent to email@example.com
AVAILABILITY OF ONLINE SERVICES
Host Monitor makes every effort to make the Online Services available to you and Authorised
Users at all times save for routine maintenance, and to restore access to these services as soon
as possible in the event of their interruption or suspension.
If the Online Service becomes unavailable for any reason, Host Monitor will endeavour to
supply the content available under that service manually by e-mail, fax, or similar means. If
the Online Service remains unavailable for more than 24 hours and if the unavailability is not
beyond Host Monitor control, access under these Terms will be extended for a period of time
equal to the period of unavailability.
Host Monitor reserves the right to conduct essential maintenance, software upgrades and other
works necessary to maintain the efficient provision of the Site and any content or services
provided through it. Where such works result in any Online Service becoming temporarily
unavailable, Host Monitor will provide you with at least two weeks’ notice and shall
wherever possible carry out works on Saturdays or Sundays (GMT).
Where access to the content, services or any part of the Site is to be controlled by use of
passwords, you and all Authorised Users shall use reasonable efforts to ensure that Authorised
Users do not divulge their identification numbers, passwords or other login details to any third
party. You and all Authorised Users will use all reasonable endeavours to ensure that any
unauthorised disclosure or use of passwords is reported to Host Monitor as soon as you or
they become aware of it.
In the event of any unauthorised use of any Online Service, Host Monitor may, at its
discretion and without prejudice to any other remedy, suspend or terminate access by such method
as it deems appropriate. In the case of suspension, this will continue until Host Monitor is
satisfied that the unauthorised use will not recur.
personal information Host Monitor collects and how it deals with this information.
The Site may include links to third party websites such as useful research websites and
promotional partners. Host Monitor has not reviewed these third party websites and does not
control and is not responsible for these websites or their content or availability. Host Monitor
therefore does not endorse or make any representations about them, or any material
found there, or any results that may be obtained from using them.
If you decide to access any of the third party websites linked to the Site, you do so entirely
at your own risk. In particular, any personal information you give to a third party website will
You may link from your own website to the Site, provided:
the Site is not loaded into frames on your website and is not otherwise passed off as
your own content; and
your website or service does not misrepresent its relationship with Host Monitor or
present false information about Host Monitor.
Host Monitor reserves the right to withdraw linking permission at any time without prior
YOUR/AUTHORIZED USERS USE OF THE SITE
Host Monitor encourages your use of the Site and our services on the Site.
However, Host Monitor requires that your use of the Site is lawful. Consequently, you may not
use the Site for any illegal purpose and in particular you will not interfere with or disrupt
the Site or servers or networks connected to the Site, or disobey any requirements, procedures,
policies or regulations of networks connected to the Site.
You agree to use your best endeavours to ensure that Authorised Users access and use the
services that Host Monitor provides only in accordance with the permitted uses and
restrictions of use set out in these Terms, details of which will be made available to
Authorised Users upon accessing any Online Service, and in accordance with any other applicable
provisions contained in these Terms; and (ii) take all reasonable steps within your power to
ensure that no person, firm or company other than an Authorised User accesses or uses any Online
Services. For the avoidance of doubt, acceptance by any Authorised User of the permitted uses
and restrictions of use set out in these Terms shall not relieve you of any of your obligations
and responsibilities under these Terms.
You acknowledge that all copyright, database right, trade marks and all other intellectual
property rights in the Site and the content made available via the Site, will at all times
remain vested in Host Monitor or its licensors, which reserve all such rights.
You shall at the request and expense of Host Monitor do all such things as may be reasonably
required to assist Host Monitor in taking or resisting any legal proceedings in relation to
any infringement of any such rights.
For information on how you are permitted to use the content made available on the Site, please
see the permitted uses and restrictions of use set out above in these Terms.
The parties to any contract made under these Terms acknowledge that they or their employees may,
in the course of performing their responsibilities under these Terms, be exposed to or acquire
non-public information which is proprietary to or confidential to either party or third parties
to whom they owe a duty of confidentiality ("Confidential Information"). The parties
agree to hold Confidential Information in strict confidence and not to disclose the same to
third parties or to use such Confidential Information for any purpose whatsoever other than the
provision of content and services to you and Authorised Users as contemplated by these Terms and
to advise each of its employees who may be exposed to Confidential Information of their
obligations to keep such information confidential. This provision shall survive termination of
any contract made under these Terms.
Host Monitor agrees that it will not, without your prior written consent, represent, directly
or indirectly, that any product or any service(s) provided by Host Monitor has been approved
or endorsed by you. This provision shall survive termination of any contract made under these
We do not store credit card details nor do we share customer details with any 3rd parties.
WARRANTIES AND INDEMNITIES
Host Monitor warrants:
that it has permission from the original rights owners to allow you to use the content
available via the Site, in accordance with these Terms.
to operate the Site and provide services through it with reasonable skill and care and
to use reasonable endeavours to correct any faults of which it is aware.
that the content accessible via the Online Services, and the tools and other features
made available through those services, will conform in all material respects to their
respective descriptions as set out in the descriptions provided for on the Site. This
warranty is given subject to the qualification that changes may be made to the content
and services on the Site from time to time.
You agree to indemnify, defend and hold harmless Host Monitor, its directors, officers,
employees and licensors from and against any claim, liability, cost, damage or loss Host Monitor
may incur (including reasonable legal fees) as a result of any actions you or
Authorised Users take which disrupt access to and/or functioning of the Site and/or any breach
by you of your obligations under these Terms, including but not limited to any breach by you or
by any Authorised User of the permissions granted to you under these Terms.
Host Monitor shall indemnify and hold you and Authorised Users harmless from and against any
damages, awards or penalties, including proper and reasonable legal fees, which arise from any
claim by any third party of an alleged infringement of copyright or any other property right
arising out of the use by you or any Authorised User of the content and services we provide to
you in accordance with these Terms.
The indemnity contained in Clause 16.3 shall be subject to the following provisions:
It will not apply to any claim which relates to any modification, abstraction or other
change made by an Authorised User to any content we make available to you or them by any
You shall immediately notify Host Monitor on receipt of any allegation of
infringement and shall make no admission or take any action without Host Monitor
express written authority.
Host Monitor shall have the sole right to deal with any such claim and to defend the
legal proceedings in respect of such claims at its own expense, including the right to
compromise or settle or otherwise dispose of any such claim.
You shall provide, at Host Monitor expense, such assistance in investigating and
defending such claims as Host Monitor may reasonably request. This indemnity shall
survive the termination of any contract made under these Terms.
EXCLUSIONS & LIMITATIONS OF LIABILITY
The sole warranties given by Host Monitor are those contained in Clause 15.1.
Nothing in these Terms will restrict any of your statutory rights or Host Monitor liability
for death or personal injury resulting from Host Monitor negligence, for fraud or fraudulent
misrepresentation or for any other liability that cannot be limited or excluded by applicable
The Site is intended for information purposes only and as such no information provided on or via
the Site constitutes advice or recommendations.
Although the Site is provided in good faith and Host Monitor tries to ensure that the
information on the Site is accurate and complete, Host Monitor cannot and does not guarantee
the accuracy, integrity, quality or completeness of the content available via the Site or its
usefulness for any particular purpose. Host Monitor does not accept any liability which may
arise as a result of any errors or incomplete information in such content.
Host Monitor does not have any knowledge of, nor control over, the particular purpose(s) for
which the content and services available on the Site is used. Host Monitor excludes any and
all liability for any loss of any nature suffered by you, or by any of your clients or
customers, as a direct or indirect result of your/their use of any of the content or services
available on the Site or New Materials you or Authorised Users create or of making any business
decision, or refraining from making any such decision, based wholly or partly on any data,
expression of opinion, statement or other information or data contained in the content or
accessible through the services available on the Site.
If Host Monitor fails or is unable to comply with its obligations as regards accessibility
and performance as set out in these Terms, and Host Monitor is unable to remedy the problem
within a reasonable period, your sole remedy for any breach of warranty shall be to an extension
of the term of subscription of the relevant Online Service.
The content and services available on the Site are provided on an "as is" basis.
Host Monitor excludes any and all other warranties, conditions, or representations relating
to the content and services, whether express, implied, oral or written, and including any which
may be contained in any description, specification or proposal provided to you by Host Monitor,
via the Site or otherwise. This exclusion applies to any and all implied warranties of
quality, performance, merchantability or fitness for a particular purpose. Host Monitor does
not make any promises about the availability of the Site or promise that your Host Monitor to
the Site or our content will be delivered uninterrupted, timely or error-free. In particular,
Host Monitor disclaims any liability in connection with any technical problems you may
experience with the Site which may result in interruptions to the Site. Host Monitor makes no
warranties respecting any harm that may be caused by the transmission of a computer virus, worm,
time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine
designed to damage, destroy or otherwise impair a computer's functionality or operation
including transmission arising from your download of any content, software you use to download
the content, the Site or the server that makes it available. In this respect you agree that it
is your responsibility to install suitable anti-virus and security software on your computer
hardware and other devices to protect against any such bugs, viruses or other such harmful
programming routines. Any content downloaded or otherwise obtained through the use of the Site
is done at your own risk and you will be solely responsible for any damage to your computer
system or loss of data that results from the download of any such content. All such implied
provisions are hereby excluded to the fullest extent permitted by law.
To the fullest extent allowed by law, Host Monitor will not be liable for (i) any loss of
data; use; reputation; goodwill or opportunity; (ii) any loss of or failure to realise expected
profit, revenue or savings or any other form of pure economic loss, whether such loss is direct
or indirect; or (iii) any indirect, special, incidental, punitive, consequential damages or
losses that you may suffer, whether relating to your downloading, purchase or use, or inability
to use, the Site or any content or services Host Monitor provides or otherwise, and, in each
case, howsoever arising.
GENERAL Changes TO THESE TERMS AND THE SITE
Host Monitor may change these Terms at any time by sending you an e-mail with the modified
Terms or by posting a copy of them on the Site. Any changes will take effect seven (7) days
after the date of the e-mail or the date on which Host Monitor posts the modified Terms on
the Site, whichever is the earlier. Your continued use of the Site after that period expires
means that you agree to be bound by the modified Terms.
To ensure that you are aware of the most up to date version of these Terms, you will be asked to
read and accept these Terms each time you place an order. Host Monitor also recommends that
you print and keep a copy for your records. To print, please press CTRL + P.
Host Monitor reserves the right:
to make changes at any time to all or any parts of the Site and the details displayed on
it (including content and prices);
to make changes from time to time to all or any parts of any Online Service (including
any content accessible through such service) provided that the functionality and
performance of the Subscription Service, and the overall content made available, shall
not be substantially and adversely affected from your perspective by any such changes.
These changes may take the form of the addition, removal, correction or editing of
content or the migration to a different format. Furthermore, these changes may be made
for legal, editorial or other reasons;
To introduce appropriate technical protection measures to control access to any or all
Subscription Services and/or use of any content on the Site in accordance with these
Terms provided that no such measure shall adversely affect your rights or those of
Authorised Users under these Terms.
You may not assign, sub-license or transfer all or parts of your rights or obligations under
these Terms without prior written consent from Host Monitor.
Occasionally, Host Monitor is unable to perform its obligations under these Terms due to
circumstances beyond its reasonable control. In such circumstances including, but not limited
to, system failure, fire, flood, earthquake and other natural physical disasters, strikes, trade
disputes, lock outs, riot, accident, disruption to energy supplies, civil commotion, acts of
terrorism or war, Host Monitor inability or delay in performing its obligations will not be
deemed to be in breach of contract.
Each party acknowledges that in accepting these Terms it has not relied and is not relying on
any representations or warranties (whether implied or otherwise) other than those expressly set
out in these Terms and the parties irrevocably and unconditionally waive any right they may have
to any remedy in respect of any other such representation or warranty except in the case of
If any of these provisions is deemed invalid, illegal, void, unenforceable or in conflict of the
applicable law of any jurisdiction, that provision will be deemed severable from the rest and
will not affect the validity. legality and enforceability of any remaining provisions.
These Terms govern Host Monitor relationship with you and represent Host Monitor entire
agreement with you and Authorised Users in connection with your use of the Site and the content
made available via the Site.
If you breach these Terms and Host Monitor chooses to ignore your breach, Host Monitor
will still be entitled to use the rights and remedies available to it at a later date or in any
other situation where you breach the Terms again. A waiver of any provision(s) of these Terms by
Host Monitor shall not be deemed a waiver of any other provision(s) of these Terms.
Exclusion of third party rights
These Terms do not create any right enforceable by any person who is not a party to them.
Any disputes or claims arising out of or in connection with the contract are governed by and
construed in accordance with the laws of England and Wales.
In the event of any dispute or controversy arising out of or in connection these Terms,
the parties agree to exercise their best efforts to resolve the dispute as soon as
possible. The parties shall, without delay, continue to perform their respective
obligations under these Terms, which are not affected by the dispute.
If a dispute arises out of or in connection with this contract, both you and Host
Monitor will attempt to settle it by mediation in accordance with the Centre for
Dispute Resolution (CEDR) Model Mediation Procedure.
If either or both you and/or Host Monitor refuse to initiate the mediation procedure
within 14 days of the dispute arising or if you and Host Monitor both fail to agree
terms of settlement within 30 days of the initiation of the procedure, you and Host
Monitor will resolve the dispute by binding arbitration before a single arbitrator in
accordance with the then current international arbitration rules of the International
Chamber of Commerce. The arbitration shall take place in London, England. During the
continuance of any arbitration proceeding, the parties shall continue to perform their
respective obligations under these Terms.
Nothing in this clause or in the Rules of the International Chamber of Commerce shall
prevent either you or Host Monitor from applying to the Court of any jurisdiction for
such provisional or protective measures as are available under the laws of that
All notices required or permitted under these Terms will, when provided by Host Monitor, be
given in writing to the address and/or e-mail address provided by you at registration or, when
being provided by you, be given in writing to our postal address in Clause 24 below using an
internationally recognised express courier service.
If you have any complaints, please contact Host Monitor via e-mail at
firstname.lastname@example.org or by post (at the address below) and Host Monitor will do its
best to resolve these
CONTACT Host Monitor
The Site is owned and operated by Enterprise Business Solutions SRL
Office Address: Republic of Moldova, MD 2001, Ion Inculet 33 Street
Phone: (+373 22) 79 70 98
Registered in Moldova No. 1010607002906